Frequently Asked Questions | Garrard https://garrard.com/en/ Fine and bespoke jewellery from the House of Garrard Thu, 13 Mar 2025 09:12:05 +0000 en-GB hourly 1 https://wordpress.org/?v=5.9.12 How do I rent a Something Borrowed jewel? https://garrard.com/en/faqs/#faq-how-do-i-rent-a-something-borrowed-jewel Fri, 07 Jun 2024 12:11:00 +0000 https://garrard.com/en/faqs/#faq- Our Client Care team will oversee the rental process for you, either during or after your in-boutique appointment.

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]]> Our Client Care team will oversee the rental process for you, either during or after your in-boutique appointment.

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]]> How long can I rent items for? https://garrard.com/en/faqs/#faq-how-long-can-i-rent-items-for Fri, 07 Jun 2024 12:11:20 +0000 https://garrard.com/en/faqs/#faq- The rental period for Something Borrowed rental jewellery is four days, except for tiaras, which are available for one-day rental only (maximum 15 hours). Your rental period will include time used for deliveries or returns where the jewellery is not collected or returned by the client.

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]]> The rental period for Something Borrowed rental jewellery is four days, except for tiaras, which are available for one-day rental only (maximum 15 hours). Your rental period will include time used for deliveries or returns where the jewellery is not collected or returned by the client.

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]]> Can I rent a piece of jewellery for less than four days? https://garrard.com/en/faqs/#faq-can-i-rent-a-piece-of-jewellery-for-less-than-four-days Fri, 07 Jun 2024 12:11:36 +0000 https://garrard.com/en/faqs/#faq- The rental period is four days, but you are welcome to return your rental jewellery earlier (except for Sunday, when the boutique is closed). However, the rental fee will remain the same. Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.

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The rental period is four days, but you are welcome to return your rental jewellery earlier (except for Sunday, when the boutique is closed). However, the rental fee will remain the same.

Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.

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]]> How long can I keep a tiara on my wedding day? https://garrard.com/en/faqs/#faq-how-long-can-i-keep-a-tiara-on-my-wedding-day Fri, 07 Jun 2024 12:11:52 +0000 https://garrard.com/en/faqs/#faq- Tiaras are rented out for the day of your wedding only, for a maximum of 15 hours. The tiara will be hand delivered and accompanied by a member of the Garrard security team. The rental period cannot commence before 8am, nor end after 11pm.

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Tiaras are rented out for the day of your wedding only, for a maximum of 15 hours. The tiara will be hand delivered and accompanied by a member of the Garrard security team. The rental period cannot commence before 8am, nor end after 11pm.

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]]> Are there any additional costs? https://garrard.com/en/faqs/#faq-are-there-any-additional-costs Fri, 07 Jun 2024 12:12:07 +0000 https://garrard.com/en/faqs/#faq- Additional costs will be charged if the client requests secure delivery or collection of rental jewellery, or where multiple items take the rental value over a certain amount. This excludes tiaras, where the hand delivery and collection by a member of the Garrard security team is already included in the rental fee.

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Additional costs will be charged if the client requests secure delivery or collection of rental jewellery, or where multiple items take the rental value over a certain amount. This excludes tiaras, where the hand delivery and collection by a member of the Garrard security team is already included in the rental fee.

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]]> Can I rent multiple items? https://garrard.com/en/faqs/#faq-can-i-rent-multiple-items Fri, 07 Jun 2024 12:12:26 +0000 https://garrard.com/en/faqs/#faq- Yes, it is possible to rent more than one piece of Garrard jewellery. Renting multiple pieces may change your rental term, which will be discussed at your in-person appointment. Please note, depending on the value of your rental jewels, a member of the Gararrd security team may deliver and pick up the items, and accompany […]

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Yes, it is possible to rent more than one piece of Garrard jewellery. Renting multiple pieces may change your rental term, which will be discussed at your in-person appointment. Please note, depending on the value of your rental jewels, a member of the Gararrd security team may deliver and pick up the items, and accompany them to your event.

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]]> What deposit do I have to pay? https://garrard.com/en/faqs/#faq-what-deposit-do-i-have-to-pay Fri, 07 Jun 2024 12:12:41 +0000 https://garrard.com/en/faqs/#faq- The deposit payable to rent an item of Garrard jewellery using the Something Borrowed service is 15% of retail value (RRP), except for the Vintage Tiara, which is a fixed deposit of £12,000.

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The deposit payable to rent an item of Garrard jewellery using the Something Borrowed service is 15% of retail value (RRP), except for the Vintage Tiara, which is a fixed deposit of £12,000.

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]]> Can I rent a jewel if I am not a resident of the UK? https://garrard.com/en/faqs/#faq-can-i-rent-a-jewel-if-i-am-not-a-resident-of-the-uk Fri, 07 Jun 2024 12:12:57 +0000 https://garrard.com/en/faqs/#faq- Yes, it is possible to rent a Garrard jewel if you are not a resident of the UK. To do so, we require payment of 100% deposit of the retail value, refundable once the jewels have been returned. Please note, the jewels must remain in the UK at all times.

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]]> Yes, it is possible to rent a Garrard jewel if you are not a resident of the UK. To do so, we require payment of 100% deposit of the retail value, refundable once the jewels have been returned. Please note, the jewels must remain in the UK at all times.

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]]> Can I take my rented jewels abroad? https://garrard.com/en/faqs/#faq-can-i-take-my-rented-jewels-abroad Fri, 07 Jun 2024 12:13:10 +0000 https://garrard.com/en/faqs/#faq- No, it is not possible to travel abroad with your rental jewels.

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]]> No, it is not possible to travel abroad with your rental jewels.

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]]> Can I change my rental dates? https://garrard.com/en/faqs/#faq-can-i-change-my-rental-dates Fri, 07 Jun 2024 12:13:23 +0000 https://garrard.com/en/faqs/#faq- It is possible to change your rental dates up to 14 days before the rental period is due to start. To make any changes to your order, please contact our Client Care team.

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It is possible to change your rental dates up to 14 days before the rental period is due to start. To make any changes to your order, please contact our Client Care team.

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]]> Can I cancel my order? https://garrard.com/en/faqs/#faq-can-i-cancel-my-order Fri, 07 Jun 2024 12:13:37 +0000 https://garrard.com/en/faqs/#faq- It is possible to cancel your order up to 14 days before the rental period is due to start, minus the £75 Something Borrowed Experience fee. To make any changes to your order, please contact our Client Care team.

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]]> It is possible to cancel your order up to 14 days before the rental period is due to start, minus the £75 Something Borrowed Experience fee. To make any changes to your order, please contact our Client Care team.

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]]> Can I purchase my Garrard rental item? https://garrard.com/en/faqs/#faq-can-i-purchase-my-garrard-rental-item Fri, 07 Jun 2024 12:13:51 +0000 https://garrard.com/en/faqs/#faq- The rental jewels you see on Something Borrowed are not available to purchase. However, some of the pieces can be ordered on Garrard.com. Please refer to our main website to browse new Garrard jewels.

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]]> The rental jewels you see on Something Borrowed are not available to purchase. However, some of the pieces can be ordered on Garrard.com. Please refer to our main website to browse new Garrard jewels.

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]]> How long do I have to redeem my rental fee? https://garrard.com/en/faqs/#faq-how-long-do-i-have-to-redeem-my-rental-fee Fri, 07 Jun 2024 12:14:02 +0000 https://garrard.com/en/faqs/#faq- Your rental fee can be used as a credit to buy a new Garrard jewel and is valid for 12 months from the start of your rental.

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]]> Your rental fee can be used as a credit to buy a new Garrard jewel and is valid for 12 months from the start of your rental.

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]]> How do I book a Something Borrowed appointment? https://garrard.com/en/faqs/#faq-how-do-i-book-a-something-borrowed-appointment Fri, 07 Jun 2024 12:08:58 +0000 https://garrard.com/en/faqs/#faq- First, purchase a Something Borrowed Experience voucher for £75, redeemable against a rental fee, booked within three months of your Something Borrowed Experience. Our Client Care team will then send you an email to book an in-boutique appointment.

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]]> First, purchase a Something Borrowed Experience voucher for £75, redeemable against a rental fee, booked within three months of your Something Borrowed Experience. Our Client Care team will then send you an email to book an in-boutique appointment.

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]]> Can I rent an item without purchasing a Something Borrowed Experience? https://garrard.com/en/faqs/#faq-can-i-rent-an-item-without-purchasing-a-something-borrowed-experience-online Fri, 07 Jun 2024 12:09:17 +0000 https://garrard.com/en/faqs/#faq- No. You must purchase a Something Borrowed Experience to use our rental service.

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No. You must purchase a Something Borrowed Experience to use our rental service.

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]]> How do I pick up my rental jewellery? https://garrard.com/en/faqs/#faq-how-do-i-pick-up-my-rental-jewellery Fri, 07 Jun 2024 12:14:16 +0000 https://garrard.com/en/faqs/#faq- You can pick up your items from our 24 Albemarle Street boutique or we can arrange a secure courier for you, payable by the client. Please note, depending on the value of pieces rented, a security team may deliver and pick up the rental items, and accompany them to your event.

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]]> You can pick up your items from our 24 Albemarle Street boutique or we can arrange a secure courier for you, payable by the client. Please note, depending on the value of pieces rented, a security team may deliver and pick up the rental items, and accompany them to your event.

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]]> How do I pick up my rental items from the boutique? https://garrard.com/en/faqs/#faq-how-do-i-pick-up-my-rental-items-from-the-boutique Fri, 07 Jun 2024 12:14:32 +0000 https://garrard.com/en/faqs/#faq- You can pick up your rental jewellery during opening hours at our 24 Albemarle Street boutique. Please bring a valid form of ID with you. Driving licences and passports are both valid forms of ID. Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.

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You can pick up your rental jewellery during opening hours at our 24 Albemarle Street boutique. Please bring a valid form of ID with you. Driving licences and passports are both valid forms of ID.

Our opening hours are Monday to Friday, 10am to 6pm and Saturday 10am to 5pm.

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]]> Can I send someone to pick up my rental items from the boutique for me? https://garrard.com/en/faqs/#faq-can-i-send-someone-to-pick-up-my-rental-items-from-the-boutique-for-me Fri, 07 Jun 2024 12:14:48 +0000 https://garrard.com/en/faqs/#faq- If you plan on sending someone else to pick up your rental items, you must arrange it with a member of the Client Care team first. Please provide them with the full name of the person who will be collecting and let them know which valid form of ID that they will be bringing with […]

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If you plan on sending someone else to pick up your rental items, you must arrange it with a member of the Client Care team first. Please provide them with the full name of the person who will be collecting and let them know which valid form of ID that they will be bringing with them. Driving licences and passports are both valid forms of ID.

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]]> How do I pick up my rental items by secure courier? https://garrard.com/en/faqs/#faq-how-do-i-pick-up-my-rental-items-by-secure-courier Fri, 07 Jun 2024 12:14:59 +0000 https://garrard.com/en/faqs/#faq- To pick up rental items by secure courier, please get in contact with the Something Borrowed Client Care team. They will book a courier for you, available Monday-Saturday, which is payable by the client.

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]]> To pick up rental items by secure courier, please get in contact with the Something Borrowed Client Care team. They will book a courier for you, available Monday-Saturday, which is payable by the client.

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]]> How do I return my rental items? https://garrard.com/en/faqs/#faq-how-do-i-return-my-rental-items Fri, 07 Jun 2024 12:15:13 +0000 https://garrard.com/en/faqs/#faq- Please return your items in their original packaging by bringing them to our 24 Albemarle Street boutique or arranging a secure courier with our Client Care team, payable by the client. If your rental item/s were delivered by the Garrard security team, they will also be collected by the team.

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]]> Please return your items in their original packaging by bringing them to our 24 Albemarle Street boutique or arranging a secure courier with our Client Care team, payable by the client. If your rental item/s were delivered by the Garrard security team, they will also be collected by the team.

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